Return Policy

Return Policy for Mekanicar.co.ke

Effective Date: 08/08/2024

Thank you for shopping with Mekanicar.co.ke. We are committed to ensuring your satisfaction with every purchase you make on our platform. Please read the following Return Policy carefully to understand the terms and conditions associated with product and service returns.

1. Return Eligibility: Returns are only possible within the specified timeframes outlined below, depending on the type of products and services:

  • Products: You may return products within 7 days from the date of purchase, subject to the conditions detailed in section 2.
  • Services: Service-related returns are accepted within 24 hours of the completion of the service.

2. Conditions for Return: To be eligible for a return, the product or service must meet the following conditions:

  • Products:

    • The product must be unused, undamaged, and in its original packaging.
    • The product's tags, labels, and accompanying accessories must be intact.
    • Proof of purchase, such as the order confirmation, receipt, or invoice, is required.

  • Services:

    • The service should not have been used or altered in any way.
    • Any issues with the service quality or completion must be reported within 24 hours of the service completion.

3. Return Process: If you wish to initiate a return, please follow these steps:

  • Products:

    1. Contact our Customer Service team at sales@mekanicar.co.ke within 7 days of receiving the product.
    2. Provide your order number, the reason for the return, and any relevant supporting documentation or images.
    3. Our Customer Service team will guide you through the return process and provide you with the necessary instructions.

  • Services:

    1. Contact our Customer Service team at sales@mekanicar.co.ke within 24 hours of the service completion.
    2. Explain the issues you've encountered with the service.
    3. Our Customer Service team will review your case and provide guidance on the return process.

4. Refund or Replacement: Upon receipt and inspection of the returned product or service, we will process your request for either a refund or replacement, as applicable.

  • Refund: If eligible, refunds will be issued using the original payment method. Please allow a reasonable period for the refund to reflect in your account.

  • Replacement: For products, if the same item is available in stock, we will arrange for a replacement. If not, we will work with you to find a suitable alternative.

5. Exceptions: Certain products and services may have specific return conditions or may not be eligible for returns. These exceptions will be clearly communicated on the product or service pages.

For any questions or assistance regarding returns, please contact our Customer Service team at sales@mekanicar.co.ke.

We reserve the right to update or modify this Return Policy at any time without prior notice. Please check our website for the most up-to-date version of our Return Policy.

Thank you for choosing Mekanicar.co.ke. We appreciate your business and look forward to serving you again in the future.

Sincerely, The Mekanicar.co.ke Team