Refund Policy

Refund Policy for Mekanicar.co.ke

Effective Date: 08/08/2023

At Mekanicar.co.ke, we strive to provide you with the best products and services. We understand that there might be instances where you may need to request a refund. Please read our refund policy carefully to understand how refunds are processed.

Refund Eligibility:

  1. Refunds are only applicable within 24 hours to 7 days from the date of purchase, depending on the specific product or service.

  2. Refunds are subject to the terms and conditions outlined below and will be considered on a case-by-case basis.

Products and Services Eligible for Refund:

  1. Physical Products: If you have purchased a physical product from Mekanicar.co.ke and would like to request a refund, please contact us at sales@mekanicar.co.ke within 24 hours from the date of purchase.

  2. Services: If you have purchased a service from Mekanicar.co.ke and wish to request a refund, please contact us at sales@mekanicar.co.ke within 7 days from the date of purchase.

Refund Procedure:

  1. To initiate a refund request, please send an email to sales@mekanicar.co.ke with the following information:

    • Order number
    • Reason for the refund request
    • Detailed description of the issue

  2. Our customer service team will review your refund request and respond within [X] business days.

  3. If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that it may take [Y] business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items:

  1. Products or services not meeting the refund eligibility criteria as mentioned above.

  2. Customized or personalized products/services that were created specifically for you.

  3. Products that have been damaged or used after delivery.

Contact Information:

If you have any questions or concerns about our refund policy, please contact us at:

Email: sales@mekanicar.co.ke

Please note that our refund policy is subject to change without prior notice. It's recommended to review our refund policy periodically for any updates or modifications.

Thank you for choosing Mekanicar.co.ke. We are committed to ensuring your satisfaction and providing a seamless shopping experience.