Cancellation Policy

Cancellation and Return Policy for Mekanicar.co.ke

At Mekanicar.co.ke, we strive to provide you with the best products and services for your automotive needs. We understand that circumstances might change, and you may need to cancel or return a product or service. Please read our cancellation and return policy carefully to ensure a smooth process.

Cancellation Policy:

  1. Product Orders: You can cancel your product order within 24 hours of placing it. To cancel, please contact our customer service team at sales@mekanicar.co.ke with your order details and reason for cancellation.

  2. Service Appointments: If you need to cancel a service appointment, please do so at least 24 hours before the scheduled appointment. Failure to cancel within this timeframe may result in a cancellation fee.

Return Policy:

  1. Products: We accept returns for products within 7 days from the date of delivery. To initiate a return, please follow these steps:

    • Contact our customer service team at sales@mekanicar.co.ke within 7 days of receiving the product.
    • Provide your order details and reason for the return.
    • Our team will provide you with a return authorization and instructions on how to proceed.

  2. Services: Returns for services are only possible in cases of unsatisfactory workmanship or if the service does not meet the specifications agreed upon. Please contact us within 7 days of the service completion to discuss your concerns.

General Guidelines:

  1. All returned products must be in their original condition and packaging, with all accessories and labels intact.

  2. Returns for products and services are subject to review and approval by our team.

  3. Refunds for returned products will be issued through the original payment method, minus any applicable fees.

  4. Refunds for services will be processed based on the extent of the issue and will be determined on a case-by-case basis.

  5. Customers are responsible for the cost of returning products, unless the return is due to a mistake on our end.

  6. Customized or personalized products and services may not be eligible for return unless they are found to be defective or not as described.

Please note that this policy is subject to change and may be updated without prior notice. It's important to review the policy at the time of purchase or scheduling a service. If you have any questions or concerns regarding cancellations or returns, please contact our customer service team at sales@mekanicar.co.ke.

Your satisfaction is our priority, and we're here to assist you throughout the process. Thank you for choosing Mekanicar.co.ke for your automotive needs.